Refund policy

Return and Refund Policy

Effective Date: October 11, 2026

Thank you for shopping at Gabro. We want you to be completely satisfied with your purchase. Since we specialize in drones and precision electronics, please read our return and refund policy carefully before making a purchase.

1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unused, unworn, and unactivated (drone activation through manufacturer apps like DJI, Autel, etc., constitutes use).

  • In its original packaging, complete with all accessories, manuals, batteries, and cables.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Activated Drones: Drones that have been bound to a pilot account, registered with the FAA (or relevant aviation authorities), or flown.

  • Crashed or Damaged Drones: Any damage caused by user error, crashes, water exposure, or improper handling cannot be returned or refunded.

  • Consumables: Opened software, digital goods, or batteries that have been unsealed or charged multiple times.

3. Return Process (How to Start a Return)

To start a return, you can contact us at archilikapanadze28@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send your package.

  • Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items unless the item arrived defective or incorrect. Shipping costs are non-refundable.

  • Tracking Required: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5–10 business days, depending on your bank or credit card issuer).

  • Restocking Fees: A restocking fee of up to 15% may apply to opened items that are not in factory-sealed condition.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective drone or accessory for the same item, send us an email at archilikapanadze28@gmail.com with photos and a short video showing the defect.

6. Damaged or Defective Items (Out-of-Box Failures)

If your drone arrives damaged from shipping or is defective out of the box (DOV), you must notify us within 48 hours of delivery at archilikapanadze28@gmail.com with clear photos and video proof of the packaging and the defect. We will work with you to resolve the issue promptly via replacement or manufacturer warranty claim assistance.

Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us at:

  • Email: archilikapanadze28@gmail.com

  • Address: Georgia, Rustavi, Zedgenidze Street 88